Ontra holds SOC 2 Type 2, for all 5 trust criteria, and ISO 27001:2022 certifications. Ontra ensures your personal data is managed with the highest standards of security and transparency, protecting it throughout its lifecycle from collection to disposal. 

Data provided by Ontra to third-party LLMs is strictly processed for the limited purpose of providing our services and is deleted afterward. Your data will not be used in subsequent model training or revealed to any other third parties, including other customers.

Ontra works with third-party LLM providers that encrypt data in transit and at rest. Ontra employs modern encryption standards, including TLS 1.2+ for data in transit and AES-256 with rotating keys for data at rest.

Ontra has a dedicated security team using cutting-edge security technologies such as SAST, DAST, CDR, EDR, Continuous GRC, WAF, and MDM to keep customer data secure.

Subject Matter Experts continuously review text outputs for accuracy, flag potential hallucinations, and ensure consistency across responses to the same questions. We troubleshoot root causes of issues, determining whether they are related to aspects like retrieval-augmented generation (RAG) prompting, query understanding, or embedding models, and address them accordingly.