Products / KYC

Fully Outsourced, Reverse KYC that Accelerates Clearance

Ontra’s outsourced KYC service makes compliance efficient, consistent, and scalable - so you can focus on your top priorities

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TRUSTED BY LEADING FIRMS

Benefits

Outsource third party KYC, accelerate clearance

With predictable per-request pricing and scalable support, Ontra helps accelerate clearance while allowing internal teams to stay focused on high-value initiatives.

Accelerate Clearance

Complete requests quickly through our dedicated team focused exclusively on KYC

Control Costs

Manage your business and budget with predictable, per-KYC request costs

Drive Efficiency

Leverage playbooks and precedent material to standardize responses

Manage Demand

Count on your trusted Ontra team to flexibly scale with fluctuating KYC volumes

OFFERING

Entrust your end-to-end KYC process to a deeply experienced team

Ontra’s KYC analyst acts as an extension of your staff, operating from a pre-agreed playbook and knowledge base to coordinate and complete requests, and manage counterparty correspondence.

Dedicated KYC Analyst

An experienced KYC analyst takes full ownership of managing requests from initiation to clearance, acting as an extension of your team

Outsource request coordination, questionnaire completion, and counterparty correspondence to a trusted partner
Receive email confirmation of initiation and regular updates leading up to clearance
Rely on analysts to escalate requests only when necessary

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Custom Playbooks

Operate from a playbook customized to your use case to drive response standardization and minimize escalations

Tailor preferences for data sharing and provide guidance on when to decline non-standard requests for information
Provide up-front instruction on the preparation of commonly requested documents, such as questionnaires, certificates, and AML rep letters
Count on analysts to respond directly to counterparties and negotiate scope on your behalf, when necessary

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Knowledge Base

KYC analysts, enabled by Ontra technology, create a single source of truth for KYC data that can be used to respond to requests

Centralize precedent KYC submissions and relevant documentation that can be used to fulfill requests
Rely on a KYC analyst to identify, collect, and organize the information required to comply with requests
Analysts ensure that responses to third parties are consistent, complete, and up-to-date

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Get Onboard

How KYC Services Work

Initiation

Dedicated Ontra analyst with deep experience and singular KYC focus receives inbound request and owns coordination

Execution

Analyst leverages pre-agreed playbook and knowledge base when gathering documentation, answering questionnaires, and building structure charts

Clearance

Analyst responds directly to counterparty and negotiates on client’s behalf until information is accepted and results in clearance

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Let Ontra wrangle the KYC chaos

Outsource third-party KYC, accelerate clearance, and boost productivity with Ontra.

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KYC Frequently Asked Questions

What is reverse KYC?

Reverse KYC refers to the process of organizations providing their business and financial information to a third party to fulfill that party’s KYC requirements. Instead of legal and compliance teams repeatedly chasing documents, Ontra handles these requests end-to-end, centralizing precedent submissions and ensuring clearance is faster and more consistent.
Why should fund managers outsource KYC?

Outsourcing KYC eliminates repetitive, low-value work for internal legal and compliance teams. Ontra’s analysts act as an extension of your staff, managing requests, questionnaires, and counterparty correspondence. This allows fund managers to accelerate clearance, free up resources for strategic priorities, and avoid unpredictable costs from outside counsel.
How does Ontra’s KYC service control costs?

Ontra uses predictable, per-request pricing. Unlike in-house teams or outside counsel, where expenses fluctuate with hiring or billable hours, Ontra gives fund managers clear visibility into costs while still delivering high-quality, compliant responses.
How does Ontra ensure consistency and compliance across KYC requests?

Ontra works with customers to create custom-tailored playbooks and establish a centralized knowledge base to standardize responses. Our analysts prepare questionnaires, certificates, and AML rep letters in advance, and negotiate with counterparties when needed. This ensures that responses are complete, compliant, and aligned with each firm’s risk and disclosure standards.
Can Ontra handle spikes in KYC volume?

Yes. Fund managers often face surges at quarter-end, fiscal year-end, or during fundraising. Ontra’s model is designed to flex with demand — our dedicated team scales up or down so clearance deadlines are met without pulling internal teams away from high-impact work.